What is your refund policy?

You can cancel your order for a full refund at any time before your prescription is written by the clinician. For every following month, you can cancel anytime before your next order is processed. We operate on a month-by-month basis, with no minimum contracts or commitments, so you can cancel easily.

Once a prescription is processed and sent to the pharmacy, refunds are not available. To cancel, please do so in the RemedyMeds portal under the 'Profile' tab.

Once a prescription for a given month is written and processed with the pharmacy, we CANNOT issue refunds. This is because a clinician has reviewed your medical intake form and written a prescription which has been processed with the pharmacy. Payment for these services cannot be reversed since it has already taken place.